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Privacy Policy

Thechampagnedonkey.co.uk


Last updated: 25/05/2025

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The Champagne Donkey (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a safe, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

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1. Who We Are

Champagne Donkey 
📧 rsteljes@aol.com

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2. What Information We Collect

We may collect and process the following personal data:

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Information you provide directly:

  • Name, email address, and phone number

  • Event details (date, location, preferences)

  • Payment details (processed securely via third-party gateways)

  • Guest names (for waiver forms, if applicable)

  • Marketing preferences

 

Information we collect automatically:

  • IP address and device/browser details

  • Website usage data via cookies (see Section 7)

We do not collect sensitive personal data (e.g. health, race, religion) unless voluntarily disclosed for access or safety reasons.

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3. How We Use Your Data

We use your data to:

  • Manage your booking and provide our services

  • Communicate with you regarding your event

  • Send service-related or marketing emails (if you opt in)

  • Improve our website and customer experience

  • Comply with legal obligations and insurance requirements

 

4. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contractual necessity – to provide our service to you

  • Consent – for marketing and photography permissions

  • Legal obligation – for tax, accounting, or insurance records

  • Legitimate interests – for business administration and website security

 

5. Who We Share Your Data With

We do not sell or rent your data. We only share it with:

  • Our professional staff and handlers (for event coordination)

  • Payment processors (e.g. Stripe, PayPal)

  • Website service providers (e.g. hosting, email marketing tools)

  • Insurers or legal advisers (if required for claims or disputes)

All partners are vetted and compliant with UK GDPR.

 

6. How Long We Keep Your Data

We retain your data:

  • Booking and event details: up to 6 years (for accounting/legal reasons)

  • Marketing data: until you unsubscribe or request deletion

  • Waiver forms: 3 years (for liability purposes)

After this, your data is securely deleted or anonymised.

 

7. Cookies

We use essential and analytical cookies to improve your experience.

You can control or disable cookies in your browser settings. For detailed info, see our [Cookie Policy] (coming soon).

 

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent (e.g. for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
📧 privacy@champagnedonkey.co.uk

 

9. Security

We take appropriate technical and organisational measures to protect your data. This includes encrypted connections (HTTPS), secure payment systems, and restricted access to personal information.

 

10. Children’s Data

Our services are not intended for children under 13. We do not knowingly collect data from children without parental consent.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via our website.

 

12. Contact Us

If you have any questions or concerns about your data or this Privacy Policy:

📧 rsteljes@aol.com
📞 +44 (0)7738579773
📝 Or write to us at Whitecroft, Berkshire, RG8 9PE

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